At AIcasuals, customer satisfaction is our top priority. If you are not completely happy with your purchase, you can return it within 7 days of receiving your order.
Return Conditions:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Returns must be requested within 7 days of delivery.
- Sale items, personalized products, and accessories are not eligible for return unless they arrive damaged or defective.
Refund Process:
- Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.
- Refunds will be issued to your original payment method.
- Shipping charges are non-refundable.
How to Request a Return:
- Contact us via WhatsApp or Mobile at 0329-1172209 or email us at info@aicasuals.com.
- Please provide your order number, reason for return, and clear pictures (if the item is damaged or incorrect).
Important Notes:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure we receive your returned item.
For any questions or assistance, feel free to reach out — we’re here to help!
